Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Celtedge.
Information We Collect
We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:
- Account information (name, email, company name)
- Contact information (phone number, address)
- Property and unit data you enter into the system
- Work order and maintenance records
- Communications with our support team
- Usage data and activity logs
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Provide and operate the Celtedge platform
- Process transactions and send service notifications
- Respond to your comments, questions, and support requests
- Send technical notices, updates, and security alerts
- Improve our services and develop new features
- Comply with legal obligations and protect our rights
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in operating our platform
- To comply with legal requirements or respond to lawful requests
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection practices
- Incident response procedures
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:
- Comply with our legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records for audit purposes
- Provide historical data and reporting features
Your Rights
You have certain rights regarding your personal information:
- Access and review your personal data
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Export your data in a portable format
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
Cookies and Analytics
We set only the cookies this site needs to work. With your permission where the law requires it, we also measure visits with Google Analytics and with our own first-party analytics. There are no advertising cookies.
- Necessary cookies: your session, security (CSRF) token, language preference and your cookie choice. These cannot be switched off and need no consent.
- Google Analytics (Google LLC): loaded only after you allow analytics in the EU/EEA, UK, Switzerland and Türkiye. It sets its own cookies (for example _ga) and sends usage data to Google, which may process it outside your country under Google's data-transfer terms.
- Our own analytics: which pages are viewed and when, the country and network of the connection, and an anonymised visitor id derived from a salted hash. Your IP address is not stored. Runs only with your permission in the regions above.
- If you choose "Necessary only", pages are still counted by our own system but without any visitor id, so visits cannot be linked together, and Google Analytics is not loaded.
- You can change your choice at any time with "Cookie settings" in the footer, or by clearing this site's cookies in your browser.
- Inside the application, after signing in, only necessary cookies are used and Google Analytics is not present.
Third-Party Services
Our platform may integrate with third-party services. These services have their own privacy policies:
- Payment processors for subscription billing
- Cloud infrastructure providers for data hosting
- Email service providers for notifications
- Analytics services for usage insights
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable law.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.